Privacy Policy

We collect only the information we need to respond to enquiries and deliver our services. Depending on the form you complete, this may include:

• Contact details such as name, email address and telephone number
• Address or postcode information relevant to a service
• Details of the support or staffing services requested
• Recruitment information, including employment history and documents you upload
• Feedback, concerns or complaints you choose to share

We ask that you do not submit detailed medical records through our general forms. We will discuss any health information required directly with you.

• To respond to enquiries and arrange services
• To assess job applications and complete recruitment checks appropriate to the role
• To manage feedback, concerns and complaints
• To meet legal, regulatory and contractual obligations

Where required, we ask for your consent before processing your information. We also rely on legitimate interests, contractual necessity and legal obligation depending on the purpose. You may withdraw consent at any time by contacting us.

Submitted information is handled securely and is accessible only to team members who need it. Recruitment documents are stored in restricted areas and are never published on this website.

Access controls, encryption in transit and role-based permissions are applied to our systems. Sensitive information is not stored in your browser.

We do not sell your information. We may share information with partner organisations where necessary to deliver an agreed service, and with service providers who support our operations under written agreements.

• Request access to the information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete information where we have no continuing need for it
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

We keep personal information only for as long as we need it:

• General enquiries: 12 months from the last contact
• Care and staffing service records: 6 years after the service ends, in line with UK limitation periods
• Unsuccessful job applications: 12 months, unless you ask us to keep your details longer for future roles
• Employee and worker records: 6 years after employment ends
• Feedback, concerns and complaints: 3 years from resolution
• Website cookie preferences: 12 months from your last visit

Once a retention period expires, records are securely deleted or anonymised.

Our data protection contact is the Registered Manager at Trunk Healthcare. To exercise any of your rights, email info@trunkhealthcare.co.uk or call 07846 747499 (Monday to Friday, 08:00–18:00). We respond to requests within one month.