Feedback

Compliments, Concerns and Complaints

Your feedback matters. We welcome compliments, suggestions, concerns and complaints because they help us understand what we are doing well and where improvements may be required.

We are committed to responding fairly, respectfully, transparently and within appropriate timescales.

Submit a compliment

Tell us about a member of our team or a service that has made a positive difference.

Make a suggestion

Share an idea about how we could improve the way we deliver our services.

Raise a concern or complaint

Let us know if something has gone wrong so we can look into it and put things right.

Submit feedback

Tell us what happened

All fields marked optional may be left blank, including your name if you prefer to submit anonymously.

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I would like to submit this feedback anonymously. I understand this may limit our ability to respond or investigate fully.

We collect only the information needed to respond to your enquiry. Details are handled securely, are not published on this website, and are shared only with team members who need them.

I agree to Trunk Healthcare processing this submission in line with the privacy notice.

Policy information

Our complaints procedure

How to raise a complaint
By this form, by email to info@trunkhealthcare.co.uk, by telephone on 07846 747499, or in writing to Trunk Healthcare, Leeds, West Yorkshire.
Acknowledgement
We acknowledge every complaint in writing within 3 working days of receiving it.
Investigation and response
A full written response is provided within 20 working days. If an investigation needs longer, we tell you why and agree a revised date with you.
Escalation stages
Stage 1: local resolution by the manager responsible for the service. Stage 2: review by a Director of Trunk Healthcare. Stage 3: independent external escalation.
Care Quality Commission
You can share concerns about a regulated care service with the CQC on 03000 616161 or at cqc.org.uk at any time.
Local Government and Social Care Ombudsman
If you remain unhappy after Stage 2, you can ask the Ombudsman to review your complaint on 0300 061 0614 or at lgo.org.uk.

Raising a concern will never affect the care or support you receive. You may ask a relative, friend or advocate to complain on your behalf, and you can submit feedback anonymously — although we will not be able to reply directly if you do.